Effective date: October 17, 2026
This Refund Policy is part of our Terms of Use. It explains when you can get your money back from Local Fact Check (Brian O’Kelly, doing business as Local Fact Check).
1. One-time report and survey: 14-day refund
If you’re not happy with your report, email us within 14 days of the date we deliver it and we’ll refund the full price you paid. No questions asked, and no other conditions. This refund is available once per customer and once per report. If we can’t deliver your report within 14 days of purchase, we’ll refund you in full.
The same applies to the full internet survey. If you’re not happy with your survey, email us within 14 days of the date we deliver it and we’ll refund the full price you paid for it. No questions asked, and no other conditions. This refund is available once per customer and once per survey, and you can get it separately from a refund of your report. If we can’t deliver your survey within 14 days of purchase, we’ll refund it in full.
2. Monthly subscriptions: cancel anytime
You can cancel your $19-a-month re-check or your $29-a-month Monitoring Plus subscription at any time, online or by email, as explained in Section 5 of our Terms of Use. Cancelling stops all future charges. If you cancel before your first monthly charge, which happens 30 days after purchase, you won’t be charged for the subscription. Your subscription stays active until the end of the month you’ve already paid for. We don’t refund the current month or earlier months, unless the law requires it. If you’re charged after you asked us to cancel, we’ll refund that charge.
Cancelling the subscription doesn’t affect the 14-day refund on your one-time report or survey, and refunding your report or survey doesn’t cancel a subscription. Tell us if you want both. A survey included in Monitoring Plus is part of that subscription and follows the subscription rules in this section.
3. How to ask for a refund
Email support@localfactcheck.com from the email address you used at checkout. Include your business name and, if you have it, your receipt. We’ll reply within 2 business days.
4. When you’ll get your money
We process approved refunds through Stripe, back to the card you paid with, within 5 business days of approving them. Your bank then usually takes 5 to 10 business days to show the refund on your statement. We can’t refund to a different card or account.
5. Chargebacks
Please contact us before disputing a charge with your bank. Most problems can be fixed faster by email. If you do file a dispute, we may pause your subscription while it’s open, and we may share your order details and our emails with Stripe and your bank to respond to it. Filing a dispute doesn’t affect any right you have under the law.
6. Contact
Brian O’Kelly, doing business as Local Fact Check
15117 Main St, Suite 205, PMB 242
Mill Creek, WA 98012
Refunds and cancellations: support@localfactcheck.com